Title

Family Case Manager 

Purpose

The principal role of the Family Case Manager is to provide on-going emotional support to Chai Families and cultivate and implement various programs and services that support Chai Lifeline’s mission.  The Family Case Manager assumes a lead role in all planning, preparation, coordination, implementation and evaluation of said services. The case manager will work very closely and in coordination with all members of the Chai Lifeline team but be self-motivated to facilitate local programming on their own. The ability to work flexible day, evening and weekend hours is a necessity. A vital element of the case manager role is to establish strong connections with families and maintain that relationship over time while anticipating their needs. The case manager reports to the Director of Family Services.

Personal Attributes and Skills

• Outgoing and charismatic nature and is driven to help others 
• Excellent interpersonal, communication and organizational skills
• Ability to work with culturally and religiously diverse clients and families
• Ability to take initiative and work independently and within an interdisciplinary team
• Can multi- task, time mange well and work efficiently under pressure
• Has computer proficiency in word processing, spreadsheets, email and other communications, as well as database management
• Possess good knowledge and appreciation of Chai Lifeline programs and services- direct experience would be an asset
• Is comfortable being in hospitals and interacting with children and parents who have serious illnesses
• Has the ability to maintain confidentiality and privacy of clients and their families
• Experience with grief and bereavement would be an asset
• Has access to a vehicle
• Ideally possess a MSW designation and be in good standing with the governing college
• Has access to a vehicle

Responsibilities Include:

• Implementing  Chai Lifeline Canada’s various localized programs including but not limited to hospital visits, home visits, counseling services, attending family events
• Be available to meet with and speak to families on an ad hoc as needed basis
• Make weekly hospital visits to visit our families in the hospital and provide a variety of ad hoc services to them
• Maintaining regular contact with the families on your caseload while covering for other case managers when they are away
• The generating of reports which summarize, evaluate and elaborate on all pertinent details related to weekly services provided
• Involvement in monthly events, support group and volunteer debriefing
• Liaising with outside resources on behalf of families at Chai Lifeline in order to meeting their needs
• Should be available on an ad hoc as needed basis for some evening and weekend work

• Comprehensive benefits
• Generous vacation including all Jewish holidays
• Great culture – we’re always here to help each other out!
• Flexible working schedule 
• Continuous education allowance