Family Case Worker, Montreal

Case Manager – Full time position

The Donald Berman Chai Lifeline Canada, Montreal branch

Chai Lifeline is a leading international children’s health support network devoted to providing social, emotional, and financial assistance to children as well as their families, who are affected by life-threatening, serious and chronic illness. From the moment of diagnosis, through the arduous months and years, families have discovered that we are a friend for life and we fight illness with love. Chai Lifeline is a highly client centered organization. Our Case Managers are our front-line professionals whose principal role is to cultivate supportive relationships with client families as well as implementing quality programs and services that fulfill Chai Lifeline’s mission. The case manager collaborates with colleagues throughout Canada and frequently function autonomously. An essential element of the case manager role is to maintain strong connections with families and anticipate their needs. Successful candidates must be self-motivated, a good communicator and passionate about our mission. The case manager reports to the Montreal Director. We offer a competitive salary, rewarding work and a magical culture.

Primary responsibilities include:

  • Delivery and implementation of services and programs including but not limited to:

    • Visiting sick children and the family members in the hospital and at home to bring warmth, support and cheer.

    • Facilitating support groups for clients and providing counseling and guidance services.

    • Running errands and getting supplies for families.

  • Identification of service requirements for clients. Facilitating access to services and resources and monitoring client condition, progress and trajectory.

  • Engaging in meaningful dialogue with families to nurture comfort and the sharing of their needs and challenges. This is done on a scheduled and ad-hoc basis.

  • Covering for other case managers during their absence.

  • Generating reports which summarize, evaluate and elaborate on all pertinent details related to weekly services provided.

  • Participating in family activities and contributing to the creativity and innovation of services.

  • Collaborating with colleagues to employ a holistic approach to best service families.

  • Liaising and networking with internal and external resources to obtain services for families.

  • Cultivating relationships with hospital professionals and personnel.

  • Assisting families and teams at times during evening and Sundays.

  • Quality assurance of services and development of policies and procedures.

  • Related administrative duties.


  • Possess a degree in a relevant discipline such as social work, therapy, counselling, teaching/education, chaplaincy, nursing.

  • Outgoing, charismatic and driven to help others.

  • Ability to work with culturally and religiously diverse clients and families.

  • Ability to take initiative and work independently as well as within an interdisciplinary team.

  • Highly organized, can multi-task, manage their time well and work efficiently under pressure.

  • Comfortable being in hospitals and interacting with children and parents who have serious illnesses.

  • Fluent in English and solid conversational French. Good writing skills in English.

  • Proficient in Microsoft office (Word, Excel) and adept at WhatsApp.

  • Familiarity with the Montreal Jewish community and understanding of basic Jewish observance.

  • Excellent interpersonal and communication skills. Outgoing, sociable but also demanding.

  • Access to a car and holds a driver’s license.

  • Experience with grief and bereavement would be an asset.

  • Relevant work experience would be an asset.

    Please submit all inquiries, your cover letter and resume to If you do not receive a confirmation of receipt, please call 514-993-6279.

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