Family Support Case Manager (Full time position)

The Donald Berman Chai Lifeline Canada, Montreal branch

Open as of December 28th, 2021

Chai Lifeline is a leading international children’s health support network devoted to providing social, emotional, and financial assistance to children and their families, who are affected by life-threatening, serious and chronic illness. From the moment of diagnosis, through the arduous months and years, families have discovered that we are a friend for life and we fight illness with love. Chai Lifeline is a highly client centered organization. Our Case Managers are our front-line professionals whose principal role is to cultivate caring and supportive relationships with client families, provide or arrange for support, guidance, therapeutic services, joyful experiences as well as quality programs and services that fulfill Chai Lifeline’s mission. The case manager collaborates with colleagues throughout Canada and frequently functions autonomously. An essential element of the case manager’s role is to maintain strong connections with families and anticipate their needs. Successful candidates must be self-motivated, a good communicator and passionate about our mission. The case manager reports to the Montreal Director. If you are looking for a fulfilling career in an amazing organization and working with supportive colleagues, then this is the job for you! Don’t be shy, apply. We offer a competitive salary, flexible work life, rewarding work and a magical culture.


Primary responsibilities include:

  • Engaging in meaningful dialogue with families to nurture and comfort them and to understand their needs and challenges. This is done on a scheduled and ad-hoc basis.
  • Identification of service requirements for clients. Facilitating access to services and resources and monitoring client condition, progress and trajectory.
  • Delivery and implementation of services and programs including but not limited to:
    • Help bring joy, warmth, cheer and support to the children and families.
    • Visiting sick children and the family members in the hospital and at home.
    • Facilitating or arranging support groups for clients, counseling, and guidance services.
    • Running errands and getting supplies for families.
  • Covering for other case managers during their absence.
  • Generating reports which summarize, evaluate and elaborate on all pertinent details related to weekly services provided.
  • Participating in family programs and contributing to the creativity and innovation of services.
  • Collaborating with colleagues to employ a holistic approach to service families.
  • Liaising and networking with internal and external resources to obtain services for families.
  • Cultivating relationships with hospital professionals and personnel.
  • Ensuring a level of excellence and quality of services and development of policies and procedures.
  • Related administrative duties.


  • Relevant work or volunteer experience or you hold or you’re working towards a degree in field such as (but not limited to): social work, therapy, counselling, teaching/education, chaplaincy, nursing, psychology etc.
  • Driven to help others.
  • Ability to work with culturally and religiously diverse clients and families.
  • Ability to take initiative and work independently as well as within an interdisciplinary team.
  • Highly organized, can multi-task and manage their time well.
  • Comfortable visiting in hospitals (when covid regulations permit) and interacting with children and parents.
  • Proficient in computer (Microsoft Word) and adept at WhatsApp.
  • Familiarity with the Montreal Jewish community and understanding of basic Jewish observance.
  • Excellent interpersonal and communication skills.
  • Access to a car and holds a driver’s license.

Please submit all inquiries and resume to [email protected]. If you do not receive a confirmation of receipt, please call 514-993-6279.