Junior Case Manager – Short-Term Clients

When a child is diagnosed with a serious illness, the entire family is affected. Families literally can be torn apart as their daily routines are disrupted. Chai Lifeline Canada steps in, offering whatever is needed. Counseling for each member of the family, volunteers who bring an extra measure of adult attention and stability to children’s lives, tutoring for children who must miss school for extended periods of time, family retreats, special sibling programs, information, peer and professional support, and two extraordinary summer camp programs for seriously ill children help families retain a sense of normalcy and hope while fighting even the most dire pediatric diseases. All programs are free of charge.

Title

Junior Case Manager –  Short-Term Clients

Purpose

The principal role of the Junior Case Manager is to offer support to short-term clients and to the case management team.  The Junior Case Manager will work very closely and in coordination with all members of the Chai Lifeline Canada team, but be self-motivated to oversee the needs of their client load. The ability to work flexible day, evening and weekend hours is a necessity. A vital element of the Junior Case Manager role is to establish strong connections with families and maintain that relationship over time while anticipating their needs. The Junior Case Manager reports to the Director of Family Services.

Personal Traits and Professional Qualifications:

  • Outgoing and charismatic nature and is driven to help others
  • Excellent interpersonal, communication and organizational skills
  • Ability to work with culturally and religiously diverse clients and families
  • Ability to take initiative and work independently and within an interdisciplinary team
  • Can multi-task, time mange well and work efficiently under pressure
  • Experience in the non-profit sector is an asset

Responsibilities Include:

  • Work with other departments to provide short term clients with time-sensitive assistance
  • Be available to meet with and speak to families on an as needed basis
  • Make weekly hospital visits (once permitted – currently on hold due to Covid restrictions)to visit our families in the hospital and provide a variety of ad hoc services to them.
  • Maintain regular contact with the families on caseload while covering for other case managers when they are away.
  • Generate reports which summarize, evaluate and elaborate on all pertinent details related to weekly services provided.
  • Involvement in monthly events, support group and volunteer debriefing
  • Liaising with outside resources on behalf of families at Chai Lifeline Canada in order to meet their needs
Why Work for Chai?
  • Comprehensive benefits
  • Generous vacation including all Jewish holidays
  • Great culture – we’re always here to help each other out!
  • Flexible working schedule 
  • Continuous education allowance

Interested applicants should email their resume to [email protected]
Please note, only applicants selected for an interview will be contacted.

Chai lifeline is an equal opportunity employer. Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

To learn more about Chai Lifeline please visit our website www.chailifelinecanada.org