The case managers supported Sisi when she was stuck in the hospital waiting room or having a procedure done. They would bring tasty treats such as doughnuts, and offer her fun activities and new toys such as board games or My Little Pony figurines. Sisi particularly remembers the time she got her first port put in. She was scared and in pain, but Chai Lifeline Canada case managers visited and brought a hand puppet as a distraction, brightening her day, something they continued to do whenever Sisi had procedures.

What was particularly memorable for Sisi when staying in the hospital was that her mother, Galit, found it stressful to prepare for Shabbat. Thanks to Chai Lifeline Canada volunteers, homemade meals were provided, which everyone in the Fisman household appreciated. Despite her medication affecting her appetite and oftentimes leaving her nauseated, Sisi really enjoyed the food that they received. The homemade meals came with nice notes, which especially touched the family, making them feel part of a community and really showing them how much people care, even if they do not know them personally.