Privacy Policy-Update January 2025
Our Commitment to you
Chai Lifeline Canada (“Chai Lifeline Canada”, “we”, “our”) is a Charity whose mission is to meet the social, emotional and practical needs of the children, families and communities impacted by illness, trauma or loss.
At Chai Lifeline Canada, protecting your privacy and Personal Information (“Personal Information” refers to any information that can be used, either alone or in combination with other information, to identify an individual. Information such as gender, date of birth, name, home address, personal telephone number, IP addresses, Online behaviour, cookie identifiers and financial transactions are considered Personal Information.) is one of our top priorities.
We are dedicated to respecting your privacy rights and protecting the Personal Information that is collected, used, and disclosed when you use our programs and services, including our website.
Scope
This Privacy Policy and Notice of Personal Information Practices (“Policy”) describes how we manage Personal Information, including the measures we employ to protect it and the limits to those measures. This Policy also provides contact information for the individual in our organization who can provide additional information about our privacy program, investigate any concerns that may arise about our management of Personal Information and process requests for access to and the correction of Personal Information.
How Chai Lifeline Canada Collects and Uses Your Personal Information
At Chai Lifeline Canada, we protect your privacy and ensure your Personal Information is collected and used responsibly.
Chai Lifeline Canada collects two types of Personal Information to fulfill its services. They are:
This information may be collected through various methods, including but not limited to paper forms, phone calls, online submission forms, third-party sources, etc.
Family Information
Type of information
“Family Information” is Personal Information about the Client, their families and other participants in Chai Lifeline’s services granted by Chai Lifeline Canada, which is provided to Chai Lifeline Canada by the families, and members of the medical community, social workers, and others assisting the Client and their families.
Please note that the information we require varies depending on the nature of the assistance being provided.
Purpose of Processing
We require express written consent from the custodial parent(s) or legal guardian(s) for any other uses of Family Information, such as publicizing the Client and/or family to further our charitable objectives. This consent is updated on the Client’s record in the CRM system and can be withdrawn through written withdrawal of consent. We retain historical data, including the Client’s full legal name, a unique constituent ID number, their illness, and the type of assistance being provided. This information is solely for internal purposes, allowing us to track our activities and develop new ways to advance our mission.
Supporter Information
Type of information
“Supporter Information” is Personal Information about current, past, and potential future donors, volunteers, and event organizers to Chai Lifeline Canada.
Purpose of Processing
Chai Lifeline Canada uses Supporter Information to maintain and enhance our relationship with our supporters. This includes:
Whom We Share Your Personal Information With
We only share Personal Information with third parties when necessary to provide activities and opportunities to Chai Lifeline Clients and their families efficiently. Our agreements with these third-party service providers include privacy provisions that limit their use of Personal Information and require them to implement safeguards (i.e., data encryption, access control, etc.) equivalent to our own.
Some organizations that provide services on our behalf may process or store Personal Information outside of Canada. These organizations handle Personal Information for the following purposes:
In both instances, Personal Information may also be stored by third parties via cloud services or other technology to support Chai Lifeline Canada’s business operations. These third parties do not use or have access to your Personal Information beyond cloud storage, retrieval, and the services they provide to us. Chai Lifeline Canada requires these third parties to employ security measures at least as stringent as those we use to protect your Personal Information.
Consent
Chai Lifeline Canada collects the Personal Information of recipients of our services and support, through custodial parent(s), legal guardian(s), medical professional(s), or the recipients themselves. We do not give the ability to publicly post or otherwise distribute personally identifiable contact information in any way.
Custodial parent(s) or legal guardian(s) may withdraw their consent for the use of Family Information at any time. The implications of such a withdrawal going forward will be communicated by Chai Lifeline Canada. The preceding should not be interpreted to say that we will be able to reverse a use that has been made of Family Information.
Chai Lifeline Canada seeks consent from donors before collecting Donor Information (i.e., the donor’s name, telephone number, address (email and residential), and donation amount provided to Chai Lifeline Canada) for the purposes noted above, which may include marketing activities. Supporters have the option to opt out of these marketing communications if they prefer.
How We Protect Your Personal Information
Chai Lifeline Canada implements physical, technical, and procedural safeguards that align with the sensitivity of the relevant Personal Information. These measures are crafted to prevent the loss of your Personal Information and prevent unauthorized access, copying, use, modification, or disclosure. Safeguards include physical, organizational and technical measures, such as (but not limited to):
How Long Your Personal Information is Kept
Chai Lifeline Canada will only retain your Personal Information for the duration necessary to fulfill the purpose for which it was collected (as noted above) or as mandated by legal obligations.
Afterward, we will securely delete the Personal Information. In cases where technical constraints prevent the complete deletion of specific data from our systems, we will implement suitable measures to avoid any further use of such data. (e.g., anonymization).
What are Your Choices and Rights?
Unless you tell us otherwise, you agree to our use and disclosure of the Family, and Supporter Information in accordance with this Policy. If you choose to limit our use, we might not be able to offer certain services or opportunities. If you are unsure about what you are agreeing to, by giving us Personal Information, please contact our Privacy Officer.
As data subjects, you have the following rights:
If you wish to update your information or request any action, please contact Chai Lifeline Canada using the contact information provided in this policy’s “Contact Us” section. Please note that any updates, changes, or deletion requests will be processed within 60 days of receipt of such requests.
Use of Website Analytics, Cookies, and External Links
Chai Lifeline Canada uses cookies (small pieces of data that store information on your browser) and technology features such as log-in registration and click-through tracking software to collect certain information from visitors to our website, including IP addresses.
Our website may contain links to websites operated by third parties. Similarly, third-party websites or emails may link to our site. We want to clarify that we do not assume responsibility for these third-party entities’ content or privacy practices. The collection of Personal Information by third parties is not subject to Chai Lifeline Canada’s privacy policy. Before sharing any Personal Information with third parties, we recommend reviewing the privacy statements of the respective websites.
Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of your data by Google in the manner described Google’s Privacy Policy for the purposes set out above.
We also use Google Signals, a feature of Google Analytics, collects information from accounts of signed-in Google account users who have consented to this association for ads personalization. The information includes user location, search history, YouTube history, and data from sites that partner with Google – and is used to provide aggregated and anonymized insights into Users’ cross-device behaviors. This means that personal data is not processed through Google Signals. This data helps us understand our audience better and improve our content and services. You can opt out of this feature by using the Google Analytics Opt-out Browser Add-on or managing your preferences in Google Ad Settings.
Updates to This Privacy Statement
We reserve the right to update this policy periodically to align with changes in the law or our privacy practices. The date of the latest revision will be prominently displayed at the top. Please consult this policy to check for any updates before providing us with your personal information. By providing us with your personal information, you agree to abide by the most recent version of this policy.
Accountability
Our Privacy Officer leads and supervises our compliance with our privacy program. Contact information for the Privacy Officer is provided in the section below. Chai Lifeline Canada is dedicated to adhering to federal or provincial privacy legislation to the extent applicable to its operations in any given province.
How to Contact Us
If you have any concerns about how we handle your Personal Information or have any questions about Chai Lifeline Canada’s privacy policy, you may contact us at:
Privacy Officer, Chai Lifeline Canada,
301A Wilson Avenue
Toronto, Ontario, M3H1S8
Email: [email protected] or telephone 647-430-5933
Toronto
300A Wilson Ave.
Toronto, Ontario, M3H 1S8
Phone: 647.430.5933
Fax: 416.628.1597
Montreal
4900 Jean Talon Ouest, #220 Montreal, Quebec H4P 1W9
Phone: 514.667.7041
1 (800) 556-6238
[email protected]
Newsletter subscription
At Chai Lifeline Canada we are passionately devoted to alleviating the burden of those facing medical challenge. From the moment of diagnosis, through the arduous months and years, in good times and bad, Canadian families have discovered that Chai Lifeline Canada is a friend for life.
Chai Lifeline Canada. Fighting Illness with Love.
Get social with us
Chai Lifeline Canada is a registered Canadian charity
Reg. No. 85656 5536 RR0001
Chai Lifeline Canada is a member of the OCGA
Toronto
300A Wilson Ave. Toronto, Ontario, M3H 1S8
Phone: 647.430.5933
Montreal
4900 Jean Talon Ouest, #220 Montreal, Quebec H4P 1W9
Phone: 514.667.7041
Crisis Intervention
Email: [email protected]
Phone: 1 (800) 556-6238
