Family Case Manager

The principal role of the Family Case Manager is to provide on-going emotional support to Chai Families and cultivate and implement various programs and services that support Chai Lifeline’s mission.  The Family Case Manager assumes a lead role in all planning, preparation, coordination, implementation and evaluation of said services. The case manager will work very closely and in coordination with all members of the Chai Lifeline team but be self-motivated to facilitate local programming on their own. The ability to work flexible day, evening and weekend hours is a necessity. A vital element of the case manager role is to establish strong connections with families and maintain that relationship over time while anticipating their needs. The case manager reports to the Director of Family Services.

For over 15 years, Chai Lifeline Canada has been providing services and programs to children and families who are living with chronic or life-threatening pediatric illness.  At  Chai Lifeline Canada you will be part of a team that is dedicated to living our core values, leading with integrity and mutual respect for one-another. We provide care beyond our roles with empathy, dedication and humility. 

Responsibilities include:

• Implementing  Chai Lifeline Canada’s various localized programs including but not limited to hospital visits, home visits, counseling services, attending family events

• Be available to meet with and speak to families on a flexible and  as needed basis

• Make weekly hospital visits to visit our families in the hospital and provide a variety services to them

• Maintaining regular contact with the families on your caseload while covering for other case managers when they are away

• The generating of reports which summarize, evaluate and elaborate on all pertinent details related to weekly services provided. Logging all client interactions. 

• Involvement in monthly events, support group and volunteer debriefing

• Liaising with outside resources on behalf of families at Chai Lifeline in order to meet their needs

• Should be available on as needed basis for some evening and weekend work

Personal Traits and Professional Qualifications:

• Outgoing and charismatic nature and is driven to help others 

• Excellent interpersonal, communication and organizational skills

• Ability to work with culturally and religiously diverse clients and families

• Ability to take initiative and work independently and within an interdisciplinary team

• Can multi- task, time mange well and work efficiently under pressure

• Has computer proficiency in word processing, spreadsheets, email and other communications, as well as database management

• Possess good knowledge and appreciation of Chai Lifeline programs and services- direct experience would be an asset

• Is comfortable being in hospitals and interacting with children and parents who have serious illnesses

• Has the ability to maintain confidentiality and privacy of clients and their families

• Experience with grief and bereavement would be an asset

• Ideally possess a MSW (or comparable) designation and be in good standing with the governing college

• Minimum of eight years of experience in related industry

• Has access to a vehicle and has a drivers license 

Why work for Chai?!

• Comprehensive benefits

• Generous vacation including all Jewish holidays

• Great culture – we’re always here to help each other out!

• Flexible working schedule 

• Continuous education allowance 

Interested applicants should email their resume to [email protected]
Please note, only applicants selected for an interview will be contacted.

Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

To learn more about Chai Lifeline Canada please visit our website www.chailifelinecanada.org